First-Time Manager (FTM) coaching program
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Overview
Who will benefit
- Individual Contributors who have been promoted into team lead/ managerial positions in the last 0 – 3 years, with limited experience in leadership and people management.
Specific Challenges Faced by Audience
- Setting and prioritizing goals
- Struggling with delegation of tasks, reviewing, and holding the team accountable.
- Finding it challenging to communicate goals and objectives effectively to team members
- Overwhelmed by the responsibility of team performance
- Facing resistance or push-back from their team members due to the transition from peer to manager.
Key frameworks and tools practiced
Delegation Matrix
The GROW Model (Goal, Reality, Options, Will)
The Five Dysfunctions of a Team
Giving & Taking Feedback: SBI, CSS
Skills developed


Goal Setting & Review
Learn how to communicate goals and objectives effectively to team members and align the team around the common objectives

Delegation skills
Learn what to delegate and to whom effectively, empowering team members and scaling impact

Giving & Taking Feedback
Learn how to provide constructive feedback that fosters growth and development. Learn to seek feedback to grow as an inspiring leader.

Prioritisation
Improve time management and task prioritization to balance team management with personal workload.
Key Outcomes - Measurable Impact

Improved Team Performance
Teams show measurable improvements in productivity.

Higher Team Engagement
Improved team morale and engagement as managers begin applying motivational leadership strategies.

Improved Collaboration
A decrease in interpersonal conflicts and a smoother workflow due to enhanced communication and conflict management strategies.
What kind of actions learners will engage in?

Week 1 practice actions
- Conduct a self-assessment to determine your leadership style.
- Write down your personal goals as a manager and share them with your team.

Week 2 practice actions
- Delegate a small project to a team member and allow them to lead the process.
- Use a task prioritization matrix to categorize tasks for your team.

Week 3 practice actions
- Organize a team-building activity to foster collaboration.
- Set clear expectations with your team on communication styles and deadlines.

Week 4 practice actions
- Use conflict resolution strategies to mediate a disagreement between two team members.
- Implement an open-door policy to encourage transparent communication.

Week 5 practice actions
- Hold a one-on-one feedback session with a team member to discuss their progress and areas for improvement.
- Develop a personal development plan for your team member based on their career goals.

Week 6 practice actions
- Track your time for a week and identify areas where you can delegate or automate tasks.
- Review your team’s performance over the past month and set new goals for the next quarter.
Krisin’s POV: The First-Time Manager Capabilities program is designed to address critical gaps that new managers face, such as team performance, delegation, and conflict management. We aim to empower these managers with practical skills and continuous support, ensuring that they grow into their leadership roles while driving team success.
Learner’s POV: As a new manager, I feel overwhelmed with balancing my responsibilities. This program helps me break down the challenges into manageable tasks and provides real-world scenarios to practice leadership skills. I now have the tools to lead confidently and handle team dynamics better.
Decision Maker’s POV: As an HR or L&D professional, I want new managers to perform at their best. This program ensures that the managers not only learn the skills but also practice them over several weeks, resulting in measurable improvements in leadership capabilities and team productivity.

How can we help?
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